Terms of use

These terms apply when you use the Araia app or this website. By using either, you agree to them. If you don't, please don't use the service.

1. What Araia is

Araia is a tool for recording and organising information about your baby, and for asking questions about that information. It is a record-keeping and information service.

2. What Araia is not

The cry analysis feature produces a probabilistic suggestion from an audio recording. It is not a diagnostic device and must not be relied on to determine whether your baby needs medical attention.

Vaccination schedules and reminders are a convenience. Your paediatrician's schedule takes precedence, and you remain responsible for your child's immunisations.

3. Your account

• You must be 18 or older to create an account.
• You are responsible for keeping access to your email secure, since sign-in codes are sent there.
• You are responsible for who you invite as a caregiver and what they can then see. You can revoke access at any time.
• Tell us promptly at hello@araia.me if you believe someone has accessed your account without permission.

4. Your content

Everything you log and upload remains yours. You grant us only the permission needed to operate the service — to store your content, show it back to you, sync it to caregivers you invite, and process it to provide features you use, such as sending a question to the AI assistant.

We do not claim ownership of your content, we do not sell it, and we do not use it to train AI models. See the privacy policy for detail.

5. Acceptable use

Don't use Araia to break the law, to record data about a child you have no right to record data about, to attempt to access other users' data, or to disrupt or reverse-engineer the service.

6. Community rules — zero tolerance for objectionable content

Araia has community features: forums where parents post and reply, and playdate discovery. These rules apply to everything you post there, and to how you treat other people.

You must not post, upload or send:

• content that is abusive, harassing, bullying, threatening or intimidating;
• hate speech, or anything that attacks or demeans a person or group over their race, ethnicity, religion, sex, gender identity, sexual orientation, disability, age or nationality;
• sexually explicit or obscene material, and anything sexualising a minor;
• content promoting violence, self-harm, or harm to a child;
• anyone's personal or contact information — a phone number, an email address, a precise home address — whether your own, your child's or someone else's;
• spam, scams, misleading health claims presented as medical fact, or unsolicited advertising;
• content that infringes someone else's copyright or other rights;
• impersonation of another person, or anything illegal.

You are responsible for what you post, and you must be 18 or older to post at all.

7. How we moderate, and how to report

Every post and reply is screened automatically before it is published, and content that breaks the rules above is refused at that point. That screening is not perfect, so:

• Report anything objectionable. Every post and reply has a ⋯ menu with Report. You can also email safety@araia.me.
• We act within 24 hours. We review every report within 24 hours of receiving it and remove content that breaks these rules. Clear-cut abuse is removed immediately and automatically.
• Block anyone. The same ⋯ menu, and every playdate profile, offers Block. Blocking takes effect at once and works both ways: their posts and replies disappear from your view, yours disappear from theirs, and you stop being shown to each other in playdates. Blocking also reports the account and its content to us. Manage or undo blocks in Account → Blocked accounts.
• We eject offenders. An account whose content is repeatedly removed is suspended and loses access to Araia. Serious single breaches — anything sexualising a minor, credible threats of violence — result in immediate removal and, where appropriate, a report to the relevant authorities.

These decisions are ours to make, and we may remove content or suspend an account without prior notice where the rules above have clearly been broken.

8. Payment and subscriptions

Core features are free. If we introduce paid features, the price and what it covers will be shown before you are charged. Purchases made through the App Store or Google Play are subject to their billing terms, and refunds are handled by them under their policies.

9. Availability

We aim to keep Araia running and your data safe, but we do not guarantee uninterrupted service. We may change, suspend or discontinue features. If we discontinue the service entirely, we will give reasonable notice and a way to export your data first.

10. Limitation of liability

To the extent permitted by law, Araia is provided "as is" without warranties of any kind. We are not liable for indirect or consequential loss, for decisions made on the basis of information in the app, or for data loss beyond what our backups can recover. Nothing here limits liability that cannot be limited by law.

11. Changes

We may update these terms. Material changes will be notified in the app or by email before they take effect. Continuing to use Araia after that means you accept the revised terms.

12. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute.

13. Contact

Questions about these terms: hello@araia.me.